Data Protection Policy

At Surfacestone (UK) Limited ("we," "our," "us"), safeguarding your personal data is our commitment. This policy explains how we gather, utilize, share, and secure your details when you engage with our website, services, and communications. By interacting with our offerings, you consent to the procedures described in this policy.

1. Data We Collect

1.1 Information You Provide

  • Full name, position, and contact details (email, phone, address).
  • Details related to inquiries, service requests, or client feedback.
  • Billing information if you use our services.

1.2 Automatically Collected Information

  • IP address, browser type, and operating system.
  • Usage analytics, including pages visited, session duration, and referral sources.
  • Cookies and other tracking mechanisms.

1.3 Third-Party Data

  • Publicly available information relevant to our services.
  • Data received from strategic partners or vendors assisting in service delivery.

2. How We Use Your Data

We process your information to:

  • Deliver, enhance, and manage our solutions.
  • Respond to client queries, support requests, or feedback.
  • Conduct promotional and marketing activities (only with your approval).
  • Comply with legal and regulatory obligations.
  • Customize user experience across our digital platforms.

3. Sharing Your Information

3.1 With Service Partners

Third-party service providers supporting our operations, such as cloud hosting, payment processors, and marketing consultants.

3.2 With Regulatory Authorities

When legally required, in response to court orders, or to uphold our rights and defend against legal claims.

3.3 During Business Transactions

In case of mergers, acquisitions, or asset sales, your data may be transferred as part of the new business structure.

4. Cookies & Tracking Technologies

We employ cookies and related technologies to enhance user experience:

  • Essential Cookies: Required for fundamental website functionality.
  • Analytical Cookies: Assist in understanding user behavior and site engagement.
  • Marketing Cookies: Enable personalized advertising (subject to consent).

5. Data Security Measures

We apply stringent security measures, including encryption, access controls, and periodic audits, to safeguard your information. However, no method of transmission or storage is entirely secure, and we cannot guarantee absolute data protection.

6. Your Data Rights

Based on your location, you may have the following rights over your personal data:

  • Access: Request a copy of the personal data we store.
  • Correction: Update or amend incorrect details.
  • Erasure: Request removal of your data, subject to legal requirements.
  • Objection: Challenge data processing for specific uses.
  • Data Transfer: Obtain a machine-readable version of your information.

7. Data Storage Policy

We retain personal data only for as long as necessary to fulfill our service commitments, meet legal requirements, resolve disputes, and enforce agreements.

8. Cross-Border Data Transfers

If you are outside the European Economic Area (EEA), your data may be processed in jurisdictions with different privacy laws. We implement safeguards, such as contractual clauses, to protect data transferred internationally.

9. External Links

Our site may link to third-party platforms. We do not control their privacy practices and encourage reviewing their policies before sharing personal data.

10. Policy Updates

We may revise this policy periodically to reflect operational or legal updates. The latest version will always be available on our website, and we recommend reviewing it regularly.

© Surfacestone (UK) Limited - All Rights Reserved